Fired Waitress Essay -- essays research papers

The Case of the Fired WaitressIn blood it is important the a company establish some make believe coiffe of business when dealing with business ethics. Ethical business practices can build customer relationships. Unethical business practices can cause a business to lose customers. In this case study the reader will be come familiar with the ethical practice of a Red lobster store in Pleasant Hill, Pennsylvania.Problem/ Issue IdentificationA hold back at the local Pennsylvania Red Lobster served a African American couple. The wife order prime rib and was non pleased with the rib or the serve of the waitress. After paying for the meal she submitted a customer comment card in the comment box. The waitress then took the comment card from the box and destroyed it. This incident caused the waitress her job. She was fired.We can assume from this case that the waitress did not insufficiency the incident known. She may have taken other comment cards and have never been caught. We can al so assume this is an isolated incident that the waitress made a big mistake. Looking at the ethical issues a comment box should be managed by the manager or higher. Restaurant employees should not have access to this box at all. The store does not have procedures that secure customer comments.This is related to Consumer Stakeholders and External Stakeholder issues. The major overriding issues a...